Shipping policy
Shipping Policy
Processing Time:
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
- Orders - Flat rate cost based on destination (table below):
|
North America |
UK and France |
Rest of EU, Asia, South America and Africa |
Oceania |
|
|
Standard |
$8.99 |
$15.99 |
$19.99 |
$25.99 |
|
Expedited |
$29.99 |
$54.99 |
$66.99 |
$86.99 |
Shipment to P.O. Boxes or APO/FPO Addresses:
We ship to P.O. Boxes and APO/FPO addresses. Please ensure that you provide the correct address at checkout to avoid any shipping delays.
International Shipping:
We currently offer international shipping to several countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Delivery times for international shipments may vary.
Order Tracking:
Once your order has shipped, you will receive a tracking number to monitor the status of your shipment. If you have not received your tracking information, please check your spam folder or contact us for assistance.
Lost or Damaged Packages:
We are not responsible for any lost, stolen, or damaged packages. However, if your package is lost or damaged during transit, please contact the carrier directly to file a claim. If you need further assistance, feel free to reach out to our customer service team at info@bolgie.com or +1 (240) 452-1227.
Customs, Duties, and Taxes:
For international orders, customs duties, taxes, and fees are not included in the shipping cost. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential additional costs.
Contact Us:
If you have any questions about our shipping policy, please contact us at info@bolgie.com or +1 (240) 452-1227
Disclaimers:
1. Shipping Delays:
While we strive to meet our delivery estimates, we are not responsible for delays caused by external factors such as carrier delays, weather conditions, or other unforeseen circumstances.
2. Address Accuracy:
Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.
3. Shipping Restrictions:
We currently do not offer shipping to certain regions or countries. Please check the list of available countries during checkout for shipping availability.
4. Customs Fees & Taxes (for International Orders):
For international orders, the customer is responsible for any customs fees, duties, and taxes imposed by the destination country. These fees are not included in the cost of shipping and are the responsibility of the recipient.
5. Lost or Stolen Packages:
We are not responsible for any lost or stolen packages once they have been confirmed as delivered by the carrier. Please ensure your shipping address is secure or consider selecting a shipping option with signature confirmation if necessary.
6. Business Hours and Holidays:
Our business operates Monday through Friday, excluding public holidays. Orders placed during weekends or holidays will be processed on the next business day.