Shipping policy
Disclosure:
We partner with trusted third-party suppliers to manufacture and fulfill your orders directly. We do not manufacture or operate our own warehouses, shipping times may vary depending on the supplier and location. Please note that items may ship separately.
While we do our best to ensure product availability, stock levels can fluctuate as we rely on our suppliers' inventories. If an item becomes unavailable, we will notify you immediately.
Our return policy is handled in partnership with our suppliers. If you need to return an item, please refer to our Return Policy Page and email us for details on how to process a return.
Processing Time
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Standard Shipping: Orders are processed within 1–5 business days
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Express Shipping: Orders are processed within 1–3 business days
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Orders placed after 2:00 PM EST are processed the next business day
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We do not process or ship orders on weekends or U.S. public holidays
- Note: To minimize waste and ensure product freshness, items are prepared or packaged after your order is placed. This may extend processing time slightly.
Delivery Timeframes
Delivery times begin after processing is complete:
| Shipping Type | Destination | Delivery Time (After Processing) | Cost | Free Shipping |
|---|---|---|---|---|
| Standard | United States | 5–7 business days | $8.99 | Orders over $99 |
| Express | United States | 1–2 business days | $29.99 | Not available |
Shipping charges are calculated at checkout based on your selection.
P.O. Boxes & APO/FPO
We ship to P.O. Boxes and APO/FPO addresses within the United States. Please ensure your shipping details are accurate to avoid delays.
Order Tracking
Once your order ships, you'll receive a tracking number via email.
Didn't receive it? Check your spam folder or email us at info@bolgie.com.
Lost or Damaged Packages
We are not responsible for packages that are lost, stolen, or damaged after delivery is confirmed by the carrier.
If your package was lost or damaged in transit:
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File a claim directly with the carrier
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Or contact us at info@bolgie.com for assistance
Return Shipping Fees
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No fee for returns of damaged or defective items.
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$5 return shipping fee (deducted from your refund) for non-damaged returns.
Returns that have not been requested in advance will not be accepted.
Disclaimers
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Shipping Delays: We are not liable for delays caused by shipping carriers or weather conditions
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Address Accuracy: Please double-check your shipping address before submitting your order. We cannot guarantee delivery to incorrect or incomplete addresses
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Lost/Stolen Packages: Once marked as delivered by the carrier, the package becomes the customer's responsibility
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Business Hours & Holidays: We operate Monday–Friday. Orders placed on weekends or U.S. holidays are processed the next business day
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Product Claims: Product-related claims (such as "vegan," "cruelty-free," "gluten-free," or "clean") are based on supplier information. Bolgié does not independently verify or certify these claims.
Contact Us
Email: info@bolgie.com
Phone: +1 (240) 452-1227